FAQs

Please see common FAQs below…
however if you still have any unanswered
questions please get in touch.

Contact us

Raceway FAQs

Which D-Line Cable Raceway should I select?

The choice of raceway should consider the volume of cords being concealed. Check the D-Line Raceway dimensions provide sufficient capacity for your requirements. Please see Cord Capacity Guide.

Note product dimensions are external dimensions - please consider wall thickness of D-Line Cable Raceway is typically 0.04in (1mm); in other words 1.18in x 0.59in Cable Cover will have internal dimensions approx. 1.172in x 0.582in (0.04in for lid & 0.04in for base).

Any tips for measuring up?

Remember to leave space (between D-Line lengths) to accommodate accessory required. Use the accessory as the template. Pencil mark the surface and the length. After installing the lengths, then inserting the cables, the Smooth-Fit Accessory will retro-fit into the space(s) you left.

If using Clip-Over Accessories for 0.78x0.39in, 1.18x0.59in, 2x1in or 0.87x0.87in raceway, the gap does not have to be precise, but ensure the lengths are spaced so the rear tabs will grip i.e. the lengths are not too far apart! Clip-Over Accessories simply, fit over the gaps.

Any tips for cutting D-Line Raceway lengths?

For best results use a junior hacksaw, minimum 32tpi. If using Smooth-Fit Accessories a straight cut is important, so the accessory can fit neatly up to the length. If using Clip-Over Accessories cutting and measuring doesn’t need to be as precise, because the accessories allow a 0.4” (10mm) tolerance.

Pictures show the click-lock at the top side. Can it be at the base instead?

Yes, an installation can be reversed, but the lid then no longer acts as a cable retainer. Installers usually prefer the hinge at the base, so cables are not dropping along the way!

Must I use a Coupler?

Not necessarily! If you are hiding cable on a wall that is smooth & flat, we know many installers will simply butt additional lengths together end-to-end with no coupler between the lengths.

How many times can the raceway hinge be opened?

D-Line lengths can be opened and closed thousands of times, making it easy to later add or remove cables if required. The hinge is tensioned so it is not too stiff or slack, making D-Line easy to handle.

Can you rely on the self-adhesive for permanent fixing?

For 0.78x0.39in, 1.18x0.59in and 0.87x0.87in D-Line lengths - the tape gives a strong bond, so take care before securing to the surface. It is possible that tapes can eventually lose effectiveness as adhesive elements vaporise over time, but we have known lengths stuck to smooth clean surfaces (by our self-adhesive) for many years.

If using a large cable raceway (such as our TV cable hider 2x1in) then because of the greater weight and strain on the tape, we advise installers to also use a secondary fixing (wall plug & screw) spaced every 12in.

How do I remove D-Line Raceway from my wall?

Please remove with caution, as the self-adhesive backing does create a very strong bond. To remove, slowly pull the raceway from the wall, using a wallpaper scraper or sharp knife behind the adhesive to slowly peel away… then for any additional residue left, use an adhesive removal spray.

I can’t find the color I want, can I paint D-Line Raceway?

Yes! All D-Line Raceway lengths & accessories are fully paintable. Before painting, key the surface with a fine sandpaper & apply two coats of paint.

Cable Organizer Box FAQs

What size Cable Organizer Box do I need for my power strips?

Use large Cable Organizer Boxes to contain popular sized power strips up to 13.4in length. Use small Cable Organizer Boxes to contain popular sized power strips up to 11in length.

How do I open a Cable Organizer Box?

Pull out the rear side-wall of the Cable Organizer Box slightly - to allow for easy removal of the lid.

Will using a D-Line Cable Organizer Box cause a fire risk?

No! D-Line Cable Organizer Boxes are produced from electrically safe ABS plastic & have been fully safety tested and certified. Note, always avoid overloading or daisy chaining extension blocks… see D-Line’s Guide to Cable Safety at Home

How do I hide cables coming from Cable Organizer Boxes?

D-Line Raceway, Cable Tube, Cable Wrap & Cable Zipper can all be used to hide entry/exit cables.

Can you paint a Cable Organizer Box?

You can paint, however we’d only advise painting with a spray paint that is suitable for plastics.

Cable Organizer Shelf FAQs

Is there one Top Tip for installation?

Yes, before the installation, please read the instruction leaflet.
By following the instructions, the installation should be possible
in 5-10minutes only!

I’ll want to use the Shelf as a stand for various devices
— is there a guide to weights of popular devices?

iPad   1.4 lbs / 0.63kg
iPhone   0.5lbs / 0.25kg
For 2x iPhones!   1.0lbs / 0.5kg
Sonos speaker   2.2lbs / 1kg
Cordless drill (for charging)   3lbs / 1.4kg

On a smooth flat surface, when properly applied, the peel & stick tape option can easily hold all of the above.

Should we use Tape, or screw-fix the Shelf?

While screw-fix gives double the load bearing capability, when used as an iPad stand, speaker stand or tablet holder for example, note that tape-option is completely reliable also; the choice of installation method is more about the substrate or type of mounting surface.

If on wallpaper, always screw-fix. It is important to realize that many wallpapers are produced by layers, often with a backing layer, a printed layer and a top-finish layer. With tape option, under the weight of electronic devices, expect the top layer of a wallpaper will rip from it’s bottom layer… so causing the Cable Organizer Shelf to drop and your wallpaper to rip. A screw-fix is essential, otherwise you’d be relying only on a layer of paper to hold the weight!

However on a smooth, dry and clean surface, such as ceramic tiles, woods or drywall, the tapes should form a very effective bond.

To avoid disturbing the power outlet, it is recommended to use a cable detector instrument. This should confirm the exact positions of the cables. Note our wall brackets have their drill-hole near top of bracket, so it is the spaces behind the top-left and top-right of the power outlet that must be free of cables.

Same as it is essential to check for cables, if installing your Cable Organizer Shelf above or near central heating radiators, use a detector instrument to check there are no pipes behind the drill-holes.

If screw-fixing, what size drill-bit is needed?

First select suitable drill-bit for surface type. As a guide, if installing on dry wall use 3/16” (5mm) drill-bit, to make the holes ready to accept the wall anchors provided. Take care to ensure the opposite holes are straight line, and no more than 6” (155mm) apart! When drilling into wood, no wall anchor is required.

Query the lid seems not to want to close properly?

No worries, check the cables are not under the molded-trough part of the top lid. The depth of the trough leaves insufficient space for cables also.

If you’ve excess cable length, use the slots in the base of the lid to loop the cable length in and out of the lid, so not all the excess cable length is in the cavity section!

The toggles are ideal to keep the cables away from the trough area under the top-lid. But ensure they are pushed down, and secure on selected pillars in the cable cavity.

The base section of lid has a molded-pip on its front inner rim.
After cables are organized, and kept in place by the toggles, push the front of top-lid to hear ‘CLICK’ sound!

Is there a risk of heat build-up in the cable cavity?

No risk! The cavity in the lid section is designed for low-voltage cables, which do not emit excessive heat - & the lid has multiple vents.

For further reassurance please see Product Approvals Ltd report.

Floor Cable Protector FAQs

I need to cover a trailing cord… what type of Floor Cable Cover should I use?

Firstly, you need to consider diameter (height) of the cords and the combined width of the cords you’re looking to cover, when they are side by side. Once you’ve identified a Floor Cable Cover that has a sufficient sized cable cavity, you’ll then need to choose the use & traffic that the floor cover will be subject to… for infrequent footfall use Light Duty Floor Cable Cover. For protecting cables under frequent foot traffic,
Medium Duty Cable Protector provides effective protection. To protect cables under vehicular traffic, use Heavy Duty Cable Protectors.

I need to cover cords less than 6ft length – can I shorten
D-Line Floor Cable Covers?

Yes! Light & Medium Cable Protector Lengths can be cut to size, using a sharp utility knife. Heavy Duty Cable Protector cannot be cut to size.

I need to cover an exact length of cable – can lengths be ordered to the exact length required?

No, D-Line Floor Cable Protector lengths are available in 6ft & 30ft length options for Light/Medium Duty & 30in lengths for Heavy Duty. However, Medium Duty & Heavy Cable Protectors are linkable - allowing the user to cover any length of cable required… it is insufficient to cover, say, only two-thirds of a trailing cable!

General FAQs

I’ve purchased the incorrect product & would like to return?

Please contact the point of purchase to discuss return requests, as all D-Line returns will need to be raised through our distributor partners.

There is a fault with my product & I’d like a replacement?

D-Line take pride in the quality of our products, with rigorous quality checks. However, if you’d like to discuss a quality issue, D-Line offer a 1-year guarantee for all purchases. Please provide receipt of payment (dated within 1 year) & images of the quality issue to: support@d-line-it.com we’d be happy to assist.

I’m a tradesperson who’d like to use D-Line products –
where can I buy them?

For a distributor in your local area… please contact support@d-line-it.com or Tel: 1-800-901-4396